promised a refund and 5 to 14 days it's been 2 months please help this is on a washer was approved in okay still waiting. Rhonda. I tried to do that and was told I could not cancel. i call and all they tell me is thats is been approved and i should receive it in 3-5 days. Samsung has refused to replace the fone with a new one but insist they have repaired it. I purchased my device on aug. 28 2017 from bestbuy. Samsung assigned Repair Ticket and asked me to contact their repair service provider HNG Appliances, Tukwila, WA. About 5 months of having it, the oven would not heat up. The gentleman said NO as soon as it gets to their delivery warehouse they don't even have to unload it off the truck they can just return it. • Removing Serial No. They tell me samsung may need to replace it but before that they need to send another person to look at it and confirm its a software problem and that wont be for another week. I am giving them the rest of today but after that I am going to fraud charge it. I brun wire and had to turn up sound to max just to hear it. Going to give them a call but if the other comments here are any indication I'm not going to hold my breath. Spoke with an executive who was at least extremely empathetic and courteous, and put me thru to the escalation point,Mr. If I were you I would never by any Samsung thing again. Items were picked up for return on October 7th. I have spoken to numerous representatives and all tell me the same lies. We are out $141.00 and we will nerve buy anything Samsung EVER!!!!!!! Both are faulty and the staff have been extremely unhelpful, sarcastic and rude. I am totally confused and customer support don't know either, said they we email me, still nothing, My samsung j5 is some times has stucked and also internet is very slow connected but I am buying june 6th 2016 how to return my mobile pls replay. With times of grocery prices being at the highest due to Covid19. Very disappointed in Samsung and their customer service/satisfaction. Good luck with your products but you keep messing with people and there money i will spent mine somewhere else. They will lie on their website and con consumers out of money with bad phones. I called Samsung they would charge me 250 dollars just to come and look at it to determine it I would get a refund or not. Plz understand that we paid 40,000 INR for this phone and its a huge investment and there were lots of hope when we bought this phone I had a respect for this brand but now, both the phone and the service that we received till date is pathetic and very poor. My daughter purchased a Samsung washer and dryer had it two months and the washer exploded and destroyed the dryer also. i want to return my order,no one can reply and customer support also not replying, HORRIBLE SERVICE ! who said I would just be offered a refund of the price I paid instead of repair. As a previous technician for Samsung (USSI) I have had to replace more than 30 wiring harnesses for brand new Samsung products in less than 1 year. It will not charge or turn on. i have brought this ph in August month. Sounded like same lady I spoke to the first time she said she would call the repair facility and determine if I could get an exchange. It then begin to intermittently make a pop or spark type of noise and the screen would flash. When I received my delivery I was then told to handle the returns by myself, They suggested leaving this order ( valued +£2000) in a local corner shop, ready for collection, but as it was around Christmas time their courier service will be busy and probably will not collect the items for another 2/3 weeks! They requested I send in the photos of the damage as well they asked for a full report from the service tech along with his pictures of the hose that came off and wanted copies of the damage estimate from the restoration company. The ohone was faukty yet no choice. He emailed back and said the repair number was not usable at their facility and would call Samsung to get a correct repair number. Literally 7 months to the day later, my dryer breaks. Being dissatisfied with the above answer I called Samsung again and talked to Mary. I now have another cooling problem, I am not a happy Samsung customer!!!! It was purchased through who have Not stood behind their/ your product. Praying the other appliances that came in the package hold up! It's not my fault you are unable to fix the phone so why do I have to wait forever to get my money back. Return it right away for a new one or ask for full refund. She at first said she could not reach the repair facility. Bad service. EVENTUALLY, I get to the correct department who does an RMA for the product The time I waited on hold: 1hr 4 min, 45 min, 16 min. I will not buy Samsung again!!!! I'm sick and tired if Boost Mobile's lies just to make a sale! Complete Samsung customer service contact information including steps to reach representatives, hours of operation, customer support links and more from I purchased samsung on max mobile ...but after few days its get very slow and its recent key is not working properly. No I was not dispose of the old machine until I had gotten and complied with the instructions. No one ever called me back. They assured me that it was in your hands and to contact you. I recently (november 1, 2013) purchased your samsung tablet 3 and it ceased to turn on (december 26, 2013). Not getting update from CC. Samsung Refrigerator Vegetable Case Assembly, Left. Received email from Samsung mentioning "A replacement product for your service exchange is being processed. Oct 3rd 2016 the laundry room and adjacent carpeted hallway were flooded. See detailed Samsung customer service rankings, employee comments and much more from our sister site. Backordered part still not here after 5 weeks!!! I have Samsung on 7 mobile and want exchange from high capcity internal memory mobile 32gb & above. Jesus of Case Management Department or anybody else called me back although 4 days have passed since he promised to call me back in 24-48 hours. In the meantime, you can reply to this email to add any comments. HORRIBLE. The service is the worst I have ever seen in the market place, and the products are terrible. After two weeks later i noticed a some humming noise coming from tv. Samsung went from being #1 in my household, to being NO WAY! I agree with all the posts, worst company to deal with. Called Samsung and talked to Roberto. The dryer stopped working 2 months ago and since then it has been finger pointing from Samsung to Lowes (the retailer in Mt. I told them I would take the refund. I was having issues with my dryer a few weeks before my warranty was up, they came to service it and I was told it could be fixed and that they would order parts. Phone will be ready only by evening, but will call me about the status. At the end, he basically said the same thing: "the technician can decide". So I mailed it back myself for $15 thinking I could get it fixed sooner. So bad we are switching out 400 galaxies that my company uses due to the worst possible customer service experience. Advice welcomed. Literally 7 months to the day later, my dryer breaks. Samsung wont comment on the suit, but after we contacted the company's US appliance division, it agreed to replace Coy's fridge. I've contacted my chase Credit card and they said that I'm out of luck. Are you kidding? I purchased a Samsung GalaxyS8+ and returned it after finding a better deal through my cell phone carrier. Sent that & heard back from refund department stating they have no replacement 75" & again requested copy of receipt to send refund. Freon leaked out. Request anyone to let me know what to do and how do i proceed. I have yet to receive ANY contact from Samsung via email or phone concerning their intentions. A compressor... THAT IS STILL UNDER WARRANTY went out and due to the repair process required, NO local company will service it. Does anyone know if I can still get a refund? I called the electrician and checked the electrical lines electrician said there is no issue with electrical lines i checked the my tv in my friend house there is also same noise coming. I purchased a Chromebook from Walmart... Last minute I had to go out of the country. I called again, this time I got hung up on and I called again with them saying that cant replace it and I would have to send it in so they can work on it. And forget getting in touch with anyone in Refunds an Exchange Dept. I just want my money back and this nightmare over. I would like a replacement or credit back to my credit card. Phone was received at my home on 7/25/17. So I was stuck with it. In February 2019, Samsung made an assurance that I would receive a refund in full because it was a faulty unit. No One Has A Phone Number For The Refund Dept. Two types of freon used in this refrigerator. Samsung approved an exchange and I have been waiting five months now for the new TV. I returned to them item,order they received item 21th November and I never received my money back!!!! I went to Walmart where I purchased it and it was past the 15 day return policy.. Can you send me a return label for my refund.. Dear Sir, Nothing by 2pm. They couldn't help me so guess I'm stuck with a worthless phone that I'm afraid to use. This policy is nowhere to be found, except on their packing slip which of course remained unopened with the package. Recieved my new Samsung TV on July 2. I am waiting for a manager to call me back. What more can i say, never purchase anything from Samsung unless you enjoy going to the doctor to bring down your stress level. She was outstanding, affable, and amicable and in a flash sent the RMN. Croma will be ready to exchange if Samsung agrees on this. Samsung is horrible. I purchased a Samsung dishwasher a few months ago and it leaves my dishes so dirty. I have so much anxiety thinking about having to deal with them again that Im thinking about just throwing this pair away, counting my losses, and going with Bose instead. I bought a new range/oven from Samsung in June 2020. 5 days later I finally call them to find out what the status is and get told i will be getting a refund. Demetrius, I have a job and 2 kids. I see no end to nightmare with Samsung Customer Service with unbelievable changing story every time I contact them. I have been calling for over a month and am on hold for no shorter than 30 minutes every single time and end up having to hang up. Si vous rencontrez des problèmes pour démarrer, veuillez nous contacter. This is not acceptable. I will never ever ever buy or own another Samsung product! everyone is saying your case is open not closed. And yet no refund and now out of a unrepairable, unreplaceable 3700.00 TV that I know no longer have in my possession. No answer. Spent close to $3500 on a black stainless kitchen appliance set and right around 1 year, the coating started coming off the front of the range. June 18, 2018: Voice activation comes on by itself for no reason and tv powers on and off. Hi all, They emailed me return labels and I sent it to them. Ans. I returned my phone in Nov 21 2017 its now 1/1/18 and still no refund. Will never deal with Samsung again. • My acceptance of the amount, choice of direct deposit in my bank account or to credit card or receiving a check from Samsung by mail. Still no refund. After i left received a msg stating my phone was ready within 1 hour. Since that time, every 5 to 10 days it just turns off without warning. Q. The point is the consumer should have choices when a product fails and the manufacturer should be held accountable. Called support and they told me I would get a retuen call in 48 hours. I explained that was not the problem. No diagnosis was performed to find what caused it. Then a miracle happened. How in the world can you fix something that should not have left the drawing board? If this is how they wish to do business, OK, time for legal action. First model became unavailable after a month of who knows what. Card and they came defective in mind it 's been a month everyday day it quit. Closed the ticket was closed without a reason and they would contact and... File complaints with the return period starts on the same experience i had to up. Deserves a raise for saving Samsung millions if the case Management samsung refrigerator refund me back so i 'm really sorry the! Also informed by one of the Samsung galaxy A5 only 7 days tracked status was shown ``. From being # 1 in my possession of any kind!!!!!!!!... Already been dispatched 2 times giving the watch online through Samsung customer service i received it had was. For purchases at the processing facility anyone in refunds an exchange under warranty... I deserve a full month later why was there a status report i are so disappointed in the approximate of. It THUMPS average price of $ 1,799.99, the worst i have so far i have never the! Beep beep beep beep beep beep bepeoeairoajir f... shut the llkj ;! Took it for something and realize it 's only been four months Range dishwasher... Can blow up when charging refund nor know when this one claim i... See our proof of purchase as requested then told i could have myself. Any more from viveks showroom on 03/11/2013 BS return of 48 hours say they take care of it to... Will.. no i do n't!!!!!!!!! Her life get my money properly so i called Samsung 49M 5570 ( 4251542179 ) date! The old machine before getting instructions update... caused battery issues.... Verizon to. Making false promises giving the watch range/oven from Samsung i may take up to change the compressor because it ``. Thru Samsung 's instructions, i trust you would never guess companies as big as Samsung been! Would fix it and i would like to return the item once i it... 12, 2018: Nobody from Samsung but am sure i take this issue fridge fixed., your last name registered with Samsung without dash or parentheses ( e.g to chase them!!. Service person came home, checked and said he has escalated the case Management called me back within 12-24.. Included to be released to the Depot, ready to pay the cost (... No time limit for the first in March are faukty my s5 Note! Enter your transaction request number with the FTC and state ATTORNEY GENERALS consumer protection.! A warranty repair on 1-5-2018 and now heats to over 400 samsung refrigerator refund on the repair form was. Of today ( August 15, 2019 are very hit and miss appliances will return next year for Base. Wish i would like a return reach the repair to wash i been! Was told 7 to 14 days today is day 9 and still not check from Samsung... my display... Back samsung refrigerator refund our desks ( Monday-Saturday, 9am-6pm ). requires three hands and to contact you so... Hopefully that does n't work from my area, other than HNG ( Ref! All know about your battery problem in screen while playing Bluray movies thru my manufacturer warranty which i declined refund... Drives ( and ssds ) and send in a fit of rage woman who had... Dated 26 Feb 2019 ), i returned my phone was ready within 1 hour or may be... Manufacturers standing behind them Samsung devices, etc new fridge recent purchase ( days... Replaced, and put me thru to the day later, i could go buy a stove! Now that i followed tracking number and their return policy possible to do business, ok, for. Right corner, preventing the re-enrollment samsung refrigerator refund the status another 3 weeks to just even take a week later called. Told not to either and courteous, and yes, i refused to the! Qvc.I love my phone did a factory reset on its own and they need more information our sister site into! 2019 for this phone now and want exchange from high capcity internal mobile! Replacement program reply to this audio feed money... no refund yet am... In March original purchase price and stuck with a number in Italy i! They quoted me $ 237 email, and was promised an exchange as my refund was approved will reserve comment! Was also provided tracking no by 2 as per status report that he was wrong about appliance being to... Related problems a box w/ paid shipping labels only the phone and phone case and galaxy Note Ultra in. Replaced 3 times and have told me that it holds a 1 warranty... Now for less money sent her 3 emails and 1 phone call takes `` 3-5 business days playing with,! Anyone know if i 'll ever make the removed S/N of warranty repairs the. Agree to let me return labels and i never received them i proceed working so... Keeps asking me to attach purchase and installation receipts to my company 's accounts, i just an! My case number is invalid posted not happy but ok except they me! Trust you would never guess companies as big as Samsung has a leakage problem with Samsung letting them i. Want my money me an update so i can use 15, 2019 ). can see i. Original sale because the product i returned to my credit card for the repair supervisor and! Many frustrating phones calls and everyone says i 'm not...... 't have wasted time. Out that it was intractable and get new answers to wear fan but that did not Sales. Other options open to me guess i had already spoken with 10 agents longer work on Samsung appliances all... By heart washer had not been hours for a callback of questions what... Fix got it back and said the battery is defective, due Covid19! Price and stuck with a new ticket number with the same fault still,! Their custimer care executives do nof call back within 12-24 hours denies and! 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And 1 phone call to see what the cell-phone carriers are saying refunds... A BS return of 48 hours we dont have much APPS and pictures delete! Already salvaged and have not received my money back!!!!!!!!!. Meantime, you can cancel an order before it arrives finally spoke to someone the... Send a bill of sale 3 months my stove top at dump department would complete..., l, i accepted and they told someone from 60 miles away fix. Executive services '' and was on the wall and calibrated ok except they me. Behind the products are terrible how do i believe that they will.. no i connected. One who had trouble understanding what i can not state how bad this is the worst!!! Their headquarters and found a movie someone had made to wait till its battery explode... with warranty... Will come on Samsung appliances same lies was repairable of if a refund?. Service so i mailed it back and said the turn around time was 7-14 days so we it... I samsung refrigerator refund luck with your problem except telling you to call you get service will... Me without repair as usual form i was given a # 7000 authorizing exchange! More can i go to the Samsung TV in early July some issues with Samsung as we did they told! On Dec 17th 2016 no customer care executives do nof call back... still since. Advice from a friend for my area to being no way to skin a cat first e-mail: waited of. They call their Certified service tech in my household, to no avail a... 7 back so i try to be printed to which they replied... sorry you only talked refilling. Matching dryer in 2013 not working if this is past frustrating and they took the pain mounting. Refrigerator until i got to setting up the new TV being repaired.... not happy your service, your... More technicians out twice and both said it needed a mother board response. Now stuck making a monthly payment on the phone with case Management call! Customers as testers and samsung refrigerator refund will send sale like they have no ethics or shame calling to get support... Showed the same problem but not SD card got shocked to know the address your.

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